Full set of service including pre-sales service, R&D, after-sales service, technical support, consultation, etc.

Buyer Guide

One-stop solution service here, just one call or email, everything will be well done for you.

Consulation

customers consult over machine by means of Email, phone call, Whatsapp/wechat, etc.

Discussion

Our sales engineers talk with customers over machine detail and try to find the best solution.

Contract

Both parties reach agreement on technical detail & sign contract on the machine.

Production

The order is placed to plant and the machine will be produced strictly as per required.

Delivery

Delivery will be arranged after the quality & performance is well accppted by both parties.

After-sales Service

Further technical support & after-sales service will be provided to guarantee the performance.

After-sales Service

Assembly:

*  As users, please do not worry about this. In most cases, the machine is sent out in a plug-and-play mode after the manufacture complete in our factory.

* In rare cases, because the machine size exceeds the width of the container and cannot be loaded, machine will be shipped in SKD (Semi-Knocked Down) manner. In this case, we will provide detailed guide for the installation in English, you can follow the step-by-step installation of our manual to assemble back. If you can’t do it yourself, we’re happy to provide online, timely guidance via video calling.

Training:

* Full set tutorials of your ordered machine from hardware to software are provided to you in English language.

* The tutorials are a specific guide, step by step for your exact machine model, not a general one for many models.

* The instructions are usually PDF documents with pictures and texts, or videos with English notes.

Technical Support:

* After warranty expire, replacing bad parts will be charged on basis of cost but no profit.

* For our machines, we provide in-house technical support throughout our lives. You can contact us whenever you need us.

* Technical support can be achieved by telephone, video call, online communication, remote desktop assistance, etc.

Service Advantage

Manufacture

* Production plant with advanced equipment;

* Experienced technical team & engineers

Sales

* Dedicated sales team ready for help;

* Effective communication in various ways

Delivery

* Efficient & precise delivery to save time;

* Various shipping methods available

Support

* 7x24h after-sales service by engineers;

* Free technical support & trouble-shooting.

Lets Make Awesome Things, Together

Tell Us About Your Requirement, Will Provide The Best Solution & Technical Detail Very Soon!

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