Buyer Guide
One-stop solution service here, just one call or email, everything will be well done for you.
Enquiry
Present your working requirement by call, email or in any possible way
Discussion
The engineer team will discuss over techncial detatil for the best machine.
Order
Sign contract and place order to factory once technical detail well settled.
Manufacture
Factory completes production with quality assurance
Delivery
factory arranges delivery of machine according to schedule
Service
After-sales service and support will be availalbe once machine is delivered.
Pre-Sale Service
1.Machine design solution:
Unique solution and R&D service according to customer’s working requirement, which highlights in design and working performance.
2.Free sample processing:
Free sample can be available once the CAD file is provided which can work as a reference of the working process and machine quality.
3.Order schedule advice:
Speical machine schedule of the whole process including degisn, manufacture, inspection, delivery, etc.
After-sale Service
1.Training video and user's manual on installation, operation, maintenance will be sent, and technical guide & support will be provided by E-mail, Telephone and in any possible ways, once problem occurs. (Recommended)
2.The engineers from buyer are welcome to our factory for training. Direct and effective face-to-face training by our engineers will be provided, which takes 3~5 days (Recommended)
3.Our engineer can be sent to buyers site for training, commisioning, maintenace, etc, if necessary.
Technical Support
7x24h techncial support is available by our technical team, which Includes but not limited to:
1.Diagnosis and troubleshooting;
2.Assessment of machine performance;
3.Identity of main components;
4.Mounting and/or dismantling of components;
5.Review of software and control system;
6.Optimizing of equipment performance.
Warranty:
1.1-3 years for the whole CNC machine;
2.Long life-time maintenance, 7x24h after-sale service online;
3.Exchange of faulted parts free of charge during warranty period, except those caused by human factors or force Majeures;
4.Certificate support: CE, FDA, SGS.
Who we've worked with
